Can not upload my pictures for KYC, what to do?

1.Pictures must be in jpg or png, and the size cannot exceed 4 MB.

2. No special characters are supported on your Full Name or passport / identity card or driver license number.

If you are sure your picture are in the correct format, please check if your name has any special characters on it. If there is, delete it and try again.

3. The current internet connection may not work well.

• you may try to use another Internet connection;
• or try our another domain: https://gatecn.io/;
• Or download our app and upload your pictures for KYC on app instead. Go to Security Center> Identity Verification.

If you have any further question, please contact us